RPA in Banking: Industry Examples, Benefits, and Implementation

Against this backdrop, COOs and operations leaders need to figure out the game plan for the next few years. As you save 40% of your time in automating processes with RPA, your team can focus on more profitable tasks. RPA can keep your team lean, enabling you to save money on human resources and training. As we said in the very beginning, employees across industries spend around 40% of their time doing manual mundane tasks. RPA automates these tasks empowering banks to focus on more productive tasks. Upon form submission, use Workflows to assign different people, teams, and departments to review and approve loan application details.

By implementing smart banking process automation, your financial institution can provide customers the digital experiences they expect. At its core, banking process automation is about building workflows that are automated, paperless, and secure. These challenges have led to the need for digital transformation in the banking industry, with banks embracing technology to drive efficiency, reduce costs, and enhance customer experience. By combining automation solutions, such as RPA, with AI technologies such as machine learning, NLP, OCR, or computer vision, financial services companies can move from automating specific tasks to end-to-end processes.

Banking Processes that Benefit from Automation

That’s thanks in part to cloud-based AI/ML solutions and APIs that can be orchestrated quickly to build powerful solutions. A few years ago, we helped a leading commercial bank streamline its underwriting process. The solution, which took 15 months to implement, scanned thousands of financial statements in varying formats and inputted them into a spreading credit application. It delivered a 40% improvement in efficiency and a 70% reduction in processing time. Competition among banks in the UK has been rising at a steady pace since 2022.

RPA use cases in banking including account approvals, collection, receivables, accounting origination, underwriter, general ledger, and account closure transform banking operations like never before. Explore the top 10 use cases of robotic process automation for various industries. Automation allows you to concentrate on essential company processes rather than adding administrative responsibilities to an already overburdened workforce. Offshore banks can also move your money freely over the internet. A wonderful instance of that is worldwide banks’ use of robots in their account commencing procedure to extract data from entering bureaucracy and ultimately feed it into distinct host applications.

Improved Customer Experience

These campaigns not only enable banks to optimize the customer experience based on direct feedback but also enables customers a voice in this important process. You’ve seen the headlines and heard the doomsday predictions all claim that disruption isn’t just at the financial services industry’s doorstep, but that it’s already inside the house. And, loathe though we are to be the bearers of bad news, there’s truth to that sentiment. InfoSec professionals regularly adopt banking automation to manage security issues with minimal manual processing.

As the world tries to return to a semblance of normalcy in a post-pandemic world, the lending industry is seeing some respite. A recent Moody’s report expects growth in bank loans to accelerate to 12–13% in FY 23 aided by increasing corporate earnings and easing of funding constraints for NBFCs. An Icra report predicts an 8.9–10.2 per cent growth for bank credit in FY23. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients.

Robotic Process Automation solutions usually cost ⅓ of the amount spent on an offshore employee and ⅕ of an in-house employee. As you can see, implementing RPA software for a bank is a very personal affair. We work with your internal IT team to understand the technologies used by your bank.

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